Last Updated: April 15, 2026
Zedden I.T. (“we,” “us,” or “our”) operates the website zeddenit.ca. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website or purchasing our services, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of personal information:
Information you provide directly:
- Name and email address (when submitting a contact form or purchasing an audit)
- Website URL (when submitting your site for a website audit)
- Phone number (if provided through our contact form)
- Payment information (processed securely through Square — we do not store your credit card details)
- Any additional information you include in messages sent through our contact form
Information collected automatically:
- IP address
- Browser type and version
- Operating system
- Pages visited, time spent on pages, and referring URLs
- Device information (screen resolution, device type)
- Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
We use your personal information for the following purposes:
- To deliver website audit reports and related services you have purchased
- To process payments through our payment processor (Stripe)
- To respond to your inquiries and provide customer support
- To send you your audit results and PDF reports via email
- To improve our website, services, and user experience
- To analyze website traffic and usage patterns through analytics tools
- To comply with legal obligations
We will not use your personal information for purposes other than those stated above without your consent.
3. Website Audit Data
When you purchase a website audit, we collect and analyze publicly available information about the website URL you submit. This includes publicly accessible data such as SSL certificate status, page load performance, SEO metadata, HTTP security headers, and technology stack information. This data is about your website, not about you personally, and is derived entirely from publicly available sources.
Your audit results, including scores, findings, and recommendations, are stored on our server to generate your PDF report and to provide follow-up services if requested. Audit data is retained for up to 12 months after the audit date, after which it may be deleted.
4. Third-Party Services
We use the following third-party services that may collect or process your personal information:
Square (Payment Processing)
When you make a payment, your financial information is processed directly by Stripe. We do not store or have access to your full credit card number. Stripe’s privacy policy can be found at squareup.com
Google Analytics (Website Analytics)
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects data such as pages visited, session duration, and general geographic location. This data is anonymized and aggregated. Google’s privacy policy can be found at policies.google.com/privacy.
Microsoft Clarity (Session Recording & Heatmaps)
We use Microsoft Clarity to understand how users interact with our website through heatmaps and session recordings. Clarity does not collect personal information such as passwords or payment details. Microsoft’s privacy policy can be found at privacy.microsoft.com.
API Services (Audit Processing)
To perform website audits, we use third-party APIs including Google PageSpeed Insights, SSL Labs, Mozilla Observatory, and others. These services analyze the publicly submitted website URL only and do not receive your personal information.
5. Data Storage and Security
Your personal information and audit data are stored on our self-hosted server located in Milton, Ontario, Canada. We implement appropriate technical and organizational safeguards to protect your personal information, including:
- SSL/TLS encryption on all data transmitted to and from our website
- Secure server infrastructure with regular security updates
- Restricted access to personal information on a need-to-know basis
- Regular backups stored securely on-site
While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
Essential cookies: Required for the website to function properly (e.g., session management, security).
Analytics cookies: Used by Google Analytics and Microsoft Clarity to collect anonymized data about how visitors use our website.
Functional cookies: Used to remember your preferences and improve your experience.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website. Most browsers allow you to refuse or delete cookies — consult your browser’s help documentation for instructions.
7. Disclosure of Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information only in the following circumstances:
- To third-party service providers who assist us in operating our business (as described in Section 4), subject to appropriate safeguards
- When required by law, regulation, or legal process
- To protect the rights, safety, or property of Zedden I.T., our clients, or the public
- With your explicit consent
8. Your Rights Under PIPEDA
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete personal information
- Withdraw consent for the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions)
- Request deletion of your personal information
- File a complaint with us or with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, please contact us using the information provided in Section 11. We will respond to your request within 30 days.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:
- Contact form submissions: Retained for up to 24 months
- Audit data and reports: Retained for up to 12 months
- Payment records: Retained as required by Canadian tax law (typically 7 years for financial records)
- Analytics data: Governed by the respective third-party service’s retention policies
10. Children’s Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.
11. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint about how we handle your personal information, please contact us:
Zedden I.T.
Carl Zuzart, Privacy Officer
Milton, Ontario, Canada
Email: [email protected]
Phone: (289) 429-5227
If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.